I never received the license email containing my Username and Password

KB Solution ID: SOLN952|Last Revised: March 13, 2014


  • After purchasing or activating your ESET product, you did not receive an email message containing your Username and Password

My email address has changed


 If you do not receive an email message from ESET within 24 hours of purchasing or activate, please complete the action items:

  • Check your spam or junk email folder.

    • Mark noreply@orders.eset.com as a safe address in your email client (or server).
  • Visit the Lost License page to have your username and password resent.

If you still do not receive either message, your email address may have been mistyped during the purchase process. In this case, please complete a Customer Care support request.

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