ESET Knowledgebase

Solution

• Version 5.x
  
• Version 4.x and 3.x

Version 6.x

1. Open ESET Smart Security or ESET NOD32 Antivirus. How do I open my ESET product?
    
2. Click Update.
    
3. If you see Virus signature database is up to date, no update is necessary. If the message in step 3 is not displayed, click Update now.

The current Version of virus signature database is:  

 



Figure 1-1


4. If you have problems updating your product, press CTRL + U on your keyboard and the License details window will appear on your screen. Verify that your ESET-issued Username and Password are entered correctly and click OK. If you forgot or lost your username and password, visit our lost license page.

   

   Figure 1-2

Version 5

1. Open ESET Smart Security or ESET NOD32 Antivirus. How do I open my ESET product?
    
2. Click Update.
    
3. If you see Virus signature database is up to date then no update is necessary. You can also verify a successful update by checking the Last successful update date and time (see Figure 2-1), or by comparing the latest virus signature database version (below) to your own:
   
   

   The current Version of virus signature database is:  

   

   Figure 2-1

4. If the messages in step 3 are not displayed, click Update virus signature database.
    
5. If the virus signature database updates successfully you are finished. If you receive an error regarding inconsistent update information, click Cancel and then click Product activation.
   

   

   Figure 2-2

6. In the Product Activation window, select Activate using a Username and Password and click Next.
    
7. Verify that your Username and Password are entered correctly and click Activate.
   
   The following are EXAMPLES only:
   
   Username: EAV-12345678
   
   Password: abcde12345 
   

   Important!

   Please remember to enter your Username and Password exactly as they are written.
   -The username and password are case sensitive and the hyphen in the username is necessary
   -The password is ten characters long and all lowercase
   -If you are copying and pasting, make sure you don't select an extra blank space
   -We do not use the letter L in passwords (use the number one (1) instead)
   -A big '0' is the number zero (0), a little 'o' is the lowercase letter o
   
   If you forgot or lost your username and password, visit our lost license page.

Version 4.x and 3.x

1. Open ESET Smart Security or ESET NOD32 Antivirus. How do I open my ESET product?
    
2. Click Update from the main menu on the left (see Figure 3-1).
    
3. The Update status should read: Update is not necessary... or Virus signature database is up to date depending on your version.
   
   You can also verify a successful update by checking the Last successful update date and time in the middle of the window or by comparing the latest virus signature database version below to yours.
   
   

   The current Version of virus signature database is:  

   
   
   
   Figure 3-1
   

4. If the messages in step 3 are not displayed, click Update virus signature database (see Figure 3-1).
    
5. If the virus signature database successfully updates, you are finished. If you receive an error regarding an incorrect username and password, click Cancel and then click Username and Password setup. The License Details window will appear.
   
   Verify that your username and password are entered correctly. The following are EXAMPLES only:
   
   Username: EAV-12345678
   
   Password: abcde12345 
   

   Important!

   Please remember to enter your Username and Password exactly as they are written.
   -The username and password are case sensitive and the hyphen in the username is necessary
   -The password is ten characters long and all lowercase
   -If you are copying and pasting, make sure you don't select an extra blank space
   -We do not use the letter L in passwords (use the number one (1) instead)
   -A big '0' is the number zero (0), a little 'o' is the lowercase letter o
   
   If you forgot or lost your username and password, visit our lost license page.

   
   
6. Click OK and try to update again by clicking Update virus signature database.