I received the error message 'This installation package is not supported by this processor type - contact the vendor' What should I do?

KB Solution ID: SOLN766|Last Revised: April 09, 2013

Issue

  • You receive the notification that your installation package file is "not recognized as valid installation package"

Solution

If you are installing ESET Smart Security or ESET NOD32 Antivirus and receive the following error message, “This installation package is not supported by this processor type - contact the vendor”, you may be attempting to install the 64-bit version of the software on a 32-bit operating system.

To determine which version of the product you should download, click here for instructions to determine whether you have a 32-bit or 64-bit operating system.

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