How do I remove an old license file and update ESET Remote Administrator with a new one?

KB Solution ID: SOLN540|Last Revised: January 30, 2014

Issue

  1. Remove an old license (.lic) file (This step is only necessary if your old license file is not yet expired and has a higher seat count than your new license file)
     
  2. Update ESET Remote Administrator with a new license file

 

Details

ESET Remote Administrator (ERA) requires that a license file (nod32.lic) be uploaded to the server in order to activate the Mirror feature and communicate with more than two client workstations. The license file stores several pieces of important information such as the owner of the license, the number of client workstations, and the expiration date of the license. Performing the steps in part I is only necessary if your old license file is not yet expired and has a higher seat count than your new license file. If you have lost your license file, it can be automatically resent to your registered email address by completing the Lost License form.

Solution

I. Remove an old license file:

NOTE:

This step is only necessary if your old license file is not yet expired and has a higher seat count than your new license file

  1. Open the Start Menu and click Run. Enter services.msc into the Open field and click OK.

    Figure 1-1


     
  2. In the Services window, select the ESET Remote Administrator Server service and click Stop.

    Figure 1-2
    Click the image to view larger in a new window


     
  3. Browse to the appropriate path below and delete the .lic file:

    Server 2000/2003: C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\license
    Server 2008/2011
    : C:\ProgramData\ ESET\ESET Remote Administrator\Server\license

    Figure 1-3
    Click the image to view larger in a new window

  4. Back in the Services window, select the ESET Remote Administrator Server service and click Start.

    Figure 1-4
    Click the image to view larger in a new window

To update ESET Remote Administrator with a new license file, continue to the next section.


II. Update ESET Remote Administrator with a new license file:

  1. Open the ESET Remote Administrator Console by clicking Start All Programs ESET ESET Remote Administrator Console.
  1. Click Tools License Manager or press CTRL + L on your keyboard.

Figure 2-1
  1. The License Manager window will appear.Click Browse... and then locate and double-click the nod32.lic file.
  1. The License Manager window will display the new license information. Click Upload to Server.


Figure 2-2
  1. You will see the following window when you have successfully uploaded the license file.

    NOTE:

    If you completely removed your old license file before uploading a new one you will not see the dialogue box below.

Figure 2-3

  1. Click OK to confirm and then click OK to close the License Manager window and save your changes. Your ERA Server has been updated with the new license information.

 

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