Can I easily move ESET Remote Administrator (ERA) clients from one server to another? (5.x)

KB Solution ID: SOLN3007|Last Revised: August 26, 2014

Issue

  • Migrate client workstations to a new ESET Remote Administrator server

Solution

If you do not use ESET Remote Administrator to manage your network

Perform these steps on individual client workstations.

In ESET Remote Administrator

  1. Install ESET Remote Administrator Server (ERAS) on your new server computer and obtain the IP address for this machine.
     
  2. Open the ESET Remote Administrator console (ERAC) by double-clicking the ESET Remote Administrator Console icon on your Desktop, or by clicking Start All Programs ESET ESET Remote Administrator Console ESET Remote Administrator Console.
     
  3. In the Clients tab, select the client workstations for which you want to change the primary server. Right-click these clients and select New task Configuration task from the context menu.

Figure 1-1
Click the image to view larger in new window

  1. Click Create.

Figure 1-2

  1. Expand Windows desktop v5 Kernel Settings Remote administration and then click Primary server address. View paths for other ESET products
     
  2. Type the IP address of your new server into the Value field.

Figure 1-2
Click the image to view larger in new window

  1. Expand Windows desktop v5 Update Profile Settings, and then click Update server. View paths for other ESET products
     
  2. Type the IP address and port # of the new server into the Value field in the form http://xxx.xxx.x.x:xxxx

Figure 1-3
Click the image to view larger in new window

  1. Click Console and then click Yes to save your changes. Client workstations assigned to this policy will inherit your new server settings the next time that they check into the ERAS.

Figure 1-4 

Client workstations not appearing?

If your client workstations are not appearing in the Clients tab of the new ESET Remote Administrator installation, follow the link below for step-by-step instructions on how to resolve this issue:
 

 


 

On individual client workstations

  1. Open ESET Endpoint Security. How do I open my ESET product?
     
  2. Press F5 to access advanced setup.
     
  3. Expand Tools Remote administration.
     
  4. Type the IP address for your new primary server into the Server address field in the Primary server tab and then click OK.

Figure 1-1
Click the image to view larger in new window

Rate this article:
1 2 3 4 5
Please comment on your rating...
We cannot respond to feedback from this form. Requests for assistance should be submitted through your normal support channel.
5 - Definitely
4 - Mostly
3 - Somewhat
2 - Not Really
1 - Not At All