My system freezes or restarts after installing an Adobe Flash update

KB Solution ID: SOLN2981|Last Revised: January 17, 2014

Issue

  • Shortly after installing an Adobe Flash Player update, your computer displays a blue screen error (BSOD), or your system freezes
     
  • Windows login stops functioning on the affected computer

Solution


Home Users:

This issue is resolved in version 5 of ESET Smart Security and ESET NOD32 Antivirus. Click here for instructions on how to find out which version you have.

If you have a previous version of ESET Smart Security or ESET NOD32 Antivirus, you can download and install the latest version over your existing version (without uninstalling). This upgrade is free for customers with a valid Windows ESET Home Edition security product license.


Business Users:

This issue is resolved in ESET Endpoint products. Upgrade your client workstations to ESET Endpoint Security or ESET Endpoint Antivirus.

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