How do I use ESET Remote Administrator to upgrade my client workstation(s) to ESET endpoint products?

KB Solution ID: SOLN2971|Last Revised: June 20, 2013

Issue

Important! Before Upgrading:

  • We strongly recommend that you test the following procedures in a non-production environment.
     
  • Make sure that you have version 5.0.511 or later of ESET Remote Administrator Server and Console installed. How do I upgrade ESET Remote Administrator to the latest version?
     
  • Make sure that all client workstations are free of malware.

Jump to instructions to upgrade client workstations manually

Solution

  1. Open ESET Remote Administrator Console and click the Remote Install tab.
     
  2. Right-click the client workstation(s) you want to upgrade and select Upgrade Windows Client from the context menu.

Figure 1-1
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  1. Select the client workstation(s) you wish to upgrade and click Next.

    Figure 1-2

  2. Make sure the appropriate product is selected from the Name drop-down menu and click Next.

    Figure 1-3

  3. Verify the task settings and click Finish to begin the upgrade.

    Figure 1-4

  4. To check the status of the upgrade task, click the Install Tasks tab, double-click the appropriate task and then click the Details tab.

Figure 1-5
Click the image to view larger in new window

NOTE:

For help resolving common push installation error messages, visit our Knowledgebase article.

  • Some clients may report an update failure immediately after installation. This will automatically resolve within an hour.

If you are still unable to resolve your issue, please contact ESET Customer Care.

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