ESET Knowledgebase

Solution

To upgrade your ESET Security product from version 2.7, follow the instructions below. 

ESET NOD32 Antivirus for IBM Lotus Domino users, visit the following ESET Knowledgebase article:

• How to migrate from ESET NOD32 Antivirus for IBM Lotus Domino v 2.7 to ESET Mail Security for IBM Lotus Domino

I. Users manually managing clients (not using ESET Remote Administrator)

If you use ESET Remote Administrator to manage your network, skip to part II below.

1. Uninstall your ESET security products from client computers by following the instructions here: 
   
   • How do I manually uninstall my Windows ESET security product?
      
2. Install your ESET security products to client computers by following the instructions in these product-specific Knowledgebase articles:
   
   Servers:
   
   • ESET File Security for Microsoft Windows Server
   • ESET Mail Security 4.3 for Microsoft Exchange Server
   • ESET NOD32 Antivirus for Dell Network Attached Storage
   
   
   
   Client workstations:
   • How do I Download and Install ESET Endpoint products? (5.x)

II. ESET Remote Administrator users: Update ESET Remote Administrator

1. Make sure that ESET Remote Administrator Console (ERAC) and ESET Remote Administrator Server (ERAS) are fully updated:
   
   
   • Which version of ESET Remote Administrator and ESET endpoint products do I have and is it the latest? (Business Users)

2. If you do not have the latest version of ERAC or ERAS, please visit the following ESET Knowledgebase article to download and install them:
   
   
   • How do I upgrade ESET Remote Administrator to the latest version?

III. Push an uninstall of ESET NOD32 Antivirus 2.7 to your workstations using ESET Remote Administrator

1. Open the ERAC by clicking Start  All Programs  ESET  ESET Remote Administrator Console.
    
2. Click the Remote Install tab.
    
3. Click Actions Manage Packages from the ERAC menu.

Figure 1-1
Click the image to view larger in new window

4. In the Installation Packages Editor, select Uninstall ESET Security Products and NOD32 version 2 from the Type drop-down menu.
   

   

   Figure 1-2

5. Click Save and then click Close to exit the Installation packages Editor.
   

   

   Figure 1-3

6. Select clients from which you would like to push uninstall ESET security products from the Computers list in the Remote Install tab of ERAC. Right-click the selected clients and click Push Installation from the context menu.
    
7. In the Computers Logon Settings window, specify the logon information for each client by selecting the client name and clicking Set, or by selecting all clients and selecting Set All. Enter the username and password for the domain or workgroup in the Logon Information window and click OK. Click Next.
   

   

   Figure 1-4

8. Enter the Task Settings in the final window, including a name for your push uninstall task and a specific time at which it will be performed. Click Finish to complete the uninstallation task.

IV. Install ESET security products on client workstations

1. From the Remote Install tab, create an installation package by clicking Actions Manage Packages from the ESET Remote Administrator Console (ERAC) menu.

2. Click Add, click Download from the web and select your desired install package from the list on the right (see Figure 1-5). After downloading, you can configure the package to meet your specifications.

   NOTE:

   You cannot import settings from an old package or an old configuration and apply them to a 3.0 or later installation.

   
   

   Figure 1-5
   Click the image to view larger in new window 

3. Once you have configured the package, select the clients to which you would like to push install from the Computers list in the Remote Install tab of the ERAC.
    
4. Right-click the selected clients and click Push Installation from the context menu.
    
5. In the Computers Logon Settings window, select the client name and click Set to specify the logon information for each client or select all clients and click Set All.
   
   Enter the username and password for the domain or workgroup in the Logon Information window and click OK. Click Next.
   

   

   Figure 1-2
   

6. In the Package Settings window, select ESET Security Products package from the Type drop-down menu. Select the installation package you downloaded from the Name drop-down menu. Click Next.
    
7. Enter the Task Settings in the final window, including a name for your Remote Install task and a specific time at which it will be performed. Click Finish to complete the push installation task.

After you have completed the installation process, click the Clients tab   at the the bottom of the ERAC window and wait for your client computers to check in. The next time the client workstation(s) report to the server, they will show up in the Client tab of the ESET Remote Administrator Console and your push installation is complete.