How do I locate my ESET Username in the program settings to contact Customer Care?

KB Solution ID: SOLN2822|Last Revised: October 28, 2013


  • Locate your ESET Username in the program settings of your product in order to request assistance from ESET Customer Care


  1. Open ESET Smart Security or ESET NOD32 Antivirus. How do I open my ESET product?
  2. Press Ctrl + U on your keyboard to open the Username and Password setup window.

    Figure 1-1

  3. In the License details window, highlight your Username, right-click it and then select Copy from the context menu.


Figure 1-2
Click the image to view larger in a new window


  1. Close the License details window and return to the main program window. Your Username can now be pasted (Ctrl + V on your keyborad) into a Customer Care Support Request Form.

Username & Password issues?

Visit the following ESET Knowledgebase articles for help with other issues related to your Username and Password:


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