How do I uninstall or reinstall ESET Smart Security/ESET NOD32 Antivirus?

KB Solution ID: SOLN2788|Last Revised: December 19, 2014

Solution

  1. Download the latest version
     
  2. Uninstall your existing ESET product
     
  3. Reinstall
     
  4. Troubleshooting  

 

Video tutorial

I. Download the latest version of your ESET product

North American Customers

Download ESET Smart Security

Download ESET NOD32 Antivirus

 

Customers outside of North America

Download ESET Smart Security

Download ESET NOD32 Antivirus

When prompted, click Save and save the file to your Desktop.

 

II. Uninstall your existing ESET product

  1. Click Start All Programs ESET Uninstall.

  2. After completing the uninstallation, restart your computer. If you you receive an error during the uninstall process, use the ESET Uninstaller tool to complete uninstallation and then continue to section III below.
     

III. Reinstall

  1. Navigate to your Desktop or wherever you saved the installation package file and double-click it to open ESET Live Installer.
     
  2. Follow the on-screen instructions to install and activate your ESET product, or see one of the following Knowledgebase articles:

IV. Troubleshooting

  1.  If after performing the steps in parts I, II and III installation is not successful, run the ESET Uninstaller tool and then attempt to install again.
     
  2. Contact ESET Customer Care if you still cannot install your ESET product.

 

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