ESET Knowledgebase

Solution

1. Download the latest version of your ESET product
    
2. Uninstall your existing ESET product
    
3. Reinstall
    
4. Troubleshooting  

I. Download the latest version of your ESET product

1. Click your product below to download:

   ESET NOD32 Antivirus 6       ESET Smart Security 6
   

   • Why can't I download my ESET product? (Solution checklist)
      

2. When prompted, click Save and save the file to your Desktop.

II. Uninstall your existing ESET product

1. Click Start All Programs ESET Uninstall.

   • Windows 8 user? Click here for uninstallation instructions 
     

2. After completing the uninstallation, you will need to restart your computer.
    

III. Reinstall

1. Navigate to your Desktop or wherever you saved the installation package file and double-click it to open ESET Live Installer.


2. Follow the on-screen instructions to install and activate your ESET product, or see one of the following:
   
   
   • How do I Download and Install ESET Smart Security? (6.x)
   • How do I Download and Install ESET NOD32 Antivirus? (6.x)
      

IV. Troubleshooting

1.  If after performing the steps in parts I, II and III installation is not successful, run the ESET Uninstaller tool and then attempt to install again.
    
2. Contact ESET Customer Care if you still cannot install your ESET product.