How do I uninstall or reinstall ESET Smart Security/ESET NOD32 Antivirus?

KB Solution ID: SOLN2788|Last Revised: July 07, 2014

Issue

  • Uninstall and reinstall your ESET product to resolve an issue you are experiencing
     
  • Upgrade ESET Smart Security/NOD32 Antivirus to the latest version

 If you use Mac, click for instructions to uninstall or reinstall ESET Cyber Security Pro or ESET Cyber Security.

If you use Android, click for instructions to uninstall or reinstall ESET Mobile Security

Solution

  1. Download the latest version
     
  2. Uninstall your existing ESET product
     
  3. Reinstall
     
  4. Troubleshooting  

 

Video tutorial

I. Download the latest version of your ESET product

North American Customers

Download ESET Smart Security

Download ESET NOD32 Antivirus

 

Customers outside of North America

Download ESET Smart Security

Download ESET NOD32 Antivirus

When prompted, click Save and save the file to your Desktop.

 

II. Uninstall your existing ESET product

  1. Click Start All Programs ESET Uninstall.

  2. After completing the uninstallation, restart your computer.
     

III. Reinstall

  1. Navigate to your Desktop or wherever you saved the installation package file and double-click it to open ESET Live Installer.
     
  2. Follow the on-screen instructions to install and activate your ESET product, or see one of the following Knowledgebase articles:

IV. Troubleshooting

  1.  If after performing the steps in parts I, II and III installation is not successful, run the ESET Uninstaller tool and then attempt to install again.
     
  2. Contact ESET Customer Care if you still cannot install your ESET product.

 

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