ESET Mobile Security Business Edition for Windows Mobile and Symbian FAQ

KB Solution ID: SOLN2739|Last Revised: January 28, 2014

Issue

Important!

ESET Mobile Security Business Edition for Windows Mobile and Symbian is replacing ESET Mobile Antivirus. Existing ESET Mobile Antivirus customers can upgrade to ESET Mobile Security Business Edition for free.  For more information on upgrading to ESET Mobile Security, refer to the following Knowledgebase article:

Solution

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ESET Mobile Security Business Edition: Frequently Asked Questions:

  1. What is ESET Mobile Security Business Edition?

  2. Why do I need ESET Mobile Security Business Edition?

  3. What are the key features included in ESET Mobile Security Business Edition?

  4. What is the recommended system configuration?

  5. Which phones are compatible with ESET Mobile Security Business Edition?

  6. What languages are available?
     
  7. Which edition of ESET Mobile Security Business Edition should I download?

  8. How do I install and activate ESET Mobile Security Business Edition?

  9. How is ESET Mobile Security Business Edition updated?

  10. Is there a cost for existing business users currently running ESET Mobile Antivirus Home Edition to upgrade to the ESET Mobile Security Business Edition?

  11. Do existing ESET Mobile Antivirus and ESET Mobile Security Home Edition users need a new username and password to download ESET Remote Administrator Server and Console?
     
  12. How do I upgrade from ESET Mobile Antivirus to ESET Mobile Security Business Edition?

  13. Can ESET Mobile Security Business Edition be used with ESET Remote Administrator 4?

  14. What is a .cab file? What is a .sis file?

  15. What is the difference between On-access and On-demand?

  16. How big are virus signature database updates?

  17. Who pays for downloading updates?

  18. Does running ESET Mobile Security Business Edition affect the system performance of the operating system?

  19. Does ESET Mobile Security Business Edition protect against SMS spam and MMS email?

  20. Are there plans for iPhone (iOS), Windows Phone, Android, or Java BREW versions of ESET Mobile Security Business Edition?

 


 

  1. What is ESET Mobile Security Business Edition?
  2. ESET Mobile Security Business Edition is the next generation of mobile security from ESET that provides antivirus, antispyware, firewall, antispam and antitheft  functionality. ESET Mobile Security Business Edition, available for Windows Mobile and Symbian operating systems, provides business customers a fast and easy way to manage mobile devices in their corporate networks, whether locally or via ESET Remote Administrator.


  3. Why do I need ESET Mobile Security Business Edition?
  4. There are many reasons why it is important for business users to have mobile antivirus protection:

    • Businesses share files between their mobile devices and workstations

    • Businesses need the ability to protect mobile devices in the event that they are lost or stolen

    • Businesses are subject to regulatory compliance requirements to protect all endpoints including mobile devices with antivirus solutions installed.

       
  5. What are the key features included in ESET Mobile Security Business Edition?
    • Multiple platform support protection for Windows Mobile and Symbian smartphones

    • Proactive heuristic threat detection provides real-time protection against known and emerging threats

    • Antivirus Proactive detection of malware

    • Anti-Theft SIM matching and remote wipe features which prevent unauthorized use of a compromised smartphone

    • Firewall Monitors traffic to and from your device

    • Security Audit Allows you to schedule a silent periodic task so you can be alerted to any unauthorized changes to the configuration of your smart phone

    • Anti-Spam Filters unsolicited SMS and MMS messages using a customizable blacklist and whitelist
       
    • Single console management capability through ESET Remote Administrator of all network endpoints regardless of operating system
       

  6. What is the recommended system configuration?
  7. ESET Mobile Security Business Edition for Windows Mobile:

    • A mobile device running Microsoft Windows Mobile 5.0 and later.
    • Processor: 200MHz
    • Memory: 16MB
    • Available free space: 2.5MB
       
    ESET Mobile Security Business Edition for Symbian:

    • A mobile device running Symbian S60 3rd Edition Feature Pack 1 or 2, Symbian S60 5th Edition or Symbian ^3
    • Available free space: 2 MB

       
  8. Which phones are compatible with ESET Mobile Security Business Edition?
  9. To view a list of mobile devices that are compatible with ESET Mobile Security Business Edition, refer to the following Knowledgebase article for assistance: Which phones are compatible with ESET Mobile Security?

  10. Which languages are available?
    The general release will be localized into all standard languages. In the North American region, French and Spanish versions will be available in addition to English. You will select your preferred language from the drop-down menu of available languages at the time of download.

     
  11. Which edition of ESET Mobile Security Business Edition should I download?
    If you have a mobile device with a touch screen, download the Pocket PC edition. If you use your keypad to navigate your mobile device, download the Smartphone edition.
  12. Each edition is available in two formats, depending on which installation method you desire:

    • .cab file (.sis for Symbian) - for copying directly to your device and installing from it
    • .exe file - for installing the program from your PC using ActiveSync (in Windows XP), Windows Mobile Device Center (in Windows Vista) or Nokia PC Suite.
       
  13. How do I install and activate ESET Mobile Security Business Edition?
     
  14. How is ESET Mobile Security Business Edition updated?
  15. ESET Mobile Security Business Edition downloads updates over the Internet. It can be updated automatically, or manually by selecting Menu Update from the main program window. By default, ESET Mobile Security Business Edition checks for updates weekly and downloads them if available. Automatic updates can be scheduled at one-day, three-day, weekly, bi-weekly or monthly intervals. Automatic updates can also be disabled. Additionally, all of these settings can be configured remotely via ESET Remote Administrator.


  16. Is there a cost for existing business users currently running ESET Mobile Antivirus Home Edition to upgrade to the ESET Mobile Security Business Edition?
    No, business users currently running ESET Mobile Antivirus Home Edition can upgrade to ESET Mobile Security Business Edition for free. Existing ESET Mobile Antivirus usernames and passwords can be used with ESET Mobile Security Business Edition.

    In order to upgrade to ESET Mobile Security Business Edition, you must first uninstall ESET Mobile Antivirus and then install ESET Mobile Security Business Edition. See the following ESET Knowledgebase article for instructions: How do I upgrade from ESET Mobile Antivirus to ESET Mobile Security?
     
  17. Do existing ESET Mobile Antivirus and ESET Mobile Security Home Edition users need a new username and password to download ESET Remote Administrator Server and Console?
    Customers with 6 or more seats can upgrade to ESET Mobile Security Business Edition without changing their current username or password.
     
  18. How do I upgrade from ESET Mobile Antivirus to ESET Mobile Security Business Edition?
  19. If you have purchased a license for ESET Mobile Security Business Edition, you can download your security product in the Business Downloads section of the ESET Mobile Security Business Edition Download page. On the Download page, click the Download button next to your desired product.

    North American users: If you have yet to purchase a license for ESET Mobile Security Business Edition, you can contact ESET Sales Support at +1 (866) 343-3738 or visit our ESET Mobile Security Business Edition Product Page.

    Important!

    In order to upgrade, you must first uninstall ESET Mobile Antivirus from your mobile device. For assistance, refer to the following ESET Knowledgebase article: 
     


  20. Can ESET Mobile Security Business Edition be used with ESET Remote Administrator 4?
  21. Mobile devices running ESET Mobile Security Business Edition can be managed locally or remotely via ESET Remote Administrator. ESET Mobile Security Business Edition has a dedicated section in the ESET Remote Administrator 4 configuration editor for each supported platform (Windows Mobile ESET Mobile Security and Symbian ESET Mobile Security).


  22. What is a .cab file? What is a .sis file?
  23. Cabinet (.cab) files and System Installer Script (.sis) files are libraries of compressed files, stored into a single archive. Cabinet and System Installer Script files are often used as installers and may be a potential method for spreading malware.


  24. What is the difference between On-access and On-demand?
  25. On-demand functions require user interaction while On-access functions are executed automatically.


  26. How big are virus signature database updates?
  27. Updates are designed to be small for the convenience of users who have slow or limited Internet access. The current update file is under 1000 bytes. We anticipate 20 to 40 bytes of increase in update size for each new threat added.


  28. Who pays for downloading updates?
  29. You are responsible for all costs associated with downloading virus signature database updates (data transmission fees, roaming fees and so forth, if applicable).


  30. Does the installation of ESET Mobile Security Business Edition affect the performance of the operating system?
  31. Not noticeably. ESET Mobile Security Business Edition was developed specifically for mobile devices. All processes and applications are designed and optimized for low system requirements.


  32. Does ESET Mobile Security Business Edition protect against SMS spam and MMS email?
  33. ESET Mobile Security Business Edition offers SMS/MMS spam filtering using a Whitelist and Blacklist. The integrated on-access scanner protects against malicious email attachments.


  34. Are there plans for iPhone (iOS), Windows Phone, Android, or Java BREW versions of ESET Mobile Security Business Edition?
  35. ESET plans to provide versions of ESET Mobile Security to support additional mobile platforms. Visit the ESET Beta Program page to sign up to stay informed about upcoming beta releases.

    ESET Endpoint Security for Android is available for business users, visit the ESET Endpoint Security for Android FAQ for more information.

 

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