How do I resolve the Security Risk warning after installing ESET Mobile Security for Android? (1.x)

KB Solution ID: SOLN2734|Last Revised: January 15, 2014

Issue

Upgrade to the latest version

The issue described here has been resolved in the latest version of ESET Mobile Security for Android (2.x and later). 

NOTE: You will be unable to upgrade to the latest version if you are running Android version 2.2 or earlier. Upgrade your Android operating system to version 2.3 or later to install the latest version of ESET Mobile Security for Android. Otherwise, follow the instructions below to resolve this issue.

 

After installing ESET Mobile Security for Android, you will see a security risk notice on the main menu. It is vital that you resolve these security risks by completing the following steps in the order below:

  1. Set security password
  2. Set ESET as Device Administrator
  3. Define trusted friends

AT&T, T-Mobile, phones with SIM cards or other GSM phone? Click here.

Solution

For CDMA phones (for example, Sprint and Verizon), follow the instructions below:

Resolving security risks on CDMA phones (Sprint, Verizon, etc.)

From the ESET Mobile Security for Android main menu, tap Security Risk!

Figure 1-1

  1. Tap Set security password.

    If you already set your security password and want to change it, click here for instructions to reset your security password and password protection settings.



    1. Enter your desired password (must be at least 3 characters long) into the Password and Re-type Password fields. Enter a password clue into the Reminder Phrase field and tap Next.



     

    Figure 1-2

    1. Select the features that you want the password applied to by tapping each check box in the Apply To tab. ESET recommends selecting "Anti-Theft" and "Uninstall protection". 

      To add or remove features from password protection later, tap Password from the main menu, enter the security password you set in step 1 and tap Unlock. Tap Apply To and tap to select or deselect the features to add or remove. Press back on your device to return to the ESET Mobile Security main menu.

    Figure 1-3

  1. Tap Set ESET as Device Administrator.



    1. Tap Add to Device Admin.

    Figure 1-4

    1. Tap Activate to confirm.

    Figure 1-5

  1. Tap Define trusted friends.



    1. Enter a Friend's name and Telephone number and tap Done.  This name and mobile number are used to reset your password.
  2. Figure 1-6

     

    Maximum protection is now enabled on your device.

    Figure 1-7

    Resolving security risks on GSM phones (AT&T, T-Mobile etc.)

    1. From the ESET Mobile Security for Android main menu, tap Security Risk!.

    Figure 2-1

    1. Tap Enable SIM matching (see Figure 1-1),  then tap the check box next to Enable SIM matching and press the Back button on your phone.
       
    2. From the Security Risk! window, tap Define trusted SIM card.

    Figure 2-2

    1. Tap Add Add Current and enter a name for your SIM card in the SIM card alias field. Tap Add when you are finished. You may add additional SIM cards by tapping Provide Data.

    Figure 2-3

    1. In the Security Risk! window, tap Set security password.

    Figure 2-4

    1. Enter your password into the Password and Re-type Password fields. Enter a password clue into the Reminder Phrase field and tap Next.

    Figure 2-5

    1. Select the features that you want the password applied to by tapping each check box in the Apply To tab. ESET recommends selecting "Anti-Theft" and "Uninstall protection".

    Figure 2-6

    1. In the Security Risk! window, tap Set ESET as Device Administrator.

    Figure 2-7

    1. Tap Add to Device Admin.

    Figure 2-8

    1. Tap Activate to confirm.

    Figure 2-9

    Maximum protection is now enabled on your device.

    Figure 2-10

     

     

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