ESET Knowledgebase

Solution

By default, ESET Mail Security for Microsoft Exchange does not store email classified as spam in any specific location. In order to store spam messages in a pre-determined location, you need to create a mailbox on the Microsoft Exchange Server. All spam messages filtered by the Antispam Protection module in ESET Mail Security for Microsoft Exchange will be stored in this mailbox. Click the appropriate link below for instructions to create and manage quarantine mailboxes:

• Add a Common message quarantine
   
• Add a quarantine mailbox for multiple recipients
   
• Edit a quarantine mailbox
   
• Remove a quarantine mailbox

Add a Common message quarantine

1. Open ESET Mail Security by clicking Start All Programs ESET ESET Mail Security ESET Mail Security.

2. Press F5 on your keyboard to access Setup.

3. Expand Server protection or Mail server protection depending on your version and click Message quarantine (see Figure 1-1).

4. In the Common message quarantine field, enter the email address that will serve as the main mailbox in which spam and other potentially infected messages are stored (see Figure 1-1). You can use system variables (for example, %PATH%) when configuring message quarantine settings.
   

5. Click OK to save your changes.

Figure 1-1
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Add a quarantine mailbox for multiple recipients

In the Message quarantine by recipient window, you can create quarantine mailboxes for multiple clients or recipients. To create a quarantine mailbox for other recipients on your server, complete the following steps:

1. Open ESET Mail Security by clicking Start All Programs ESET ESET Mail Security ESET Mail Security.

2. Press F5 on your keyboard to access Setup.

3. Expand Server protection or Mail server protection depending on your version and click Message quarantine (see Figure 1-1).
    
4. In the Message quarantine module, click Add (see Figure 2-1).
    
5. The Add quarantine by recipient window will open. In the Recipient's email field, enter the email address of the recipient you are creating this message quarantine for (see Figure 2-1).

6. In the Quarantine email field, enter the address of the mailbox in which you would like potentially infected and spam messages stored and click OK (see Figure 2-1).

Figure 2-1
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Edit a quarantine mailbox

1. Open ESET Mail Security by clicking Start All Programs ESET ESET Mail Security ESET Mail Security.

2. Press F5 on your keyboard to access Setup.

3. Expand Server protection or Mail server protection depending on your version and click Message quarantine (see Figure 1-1).
    
4. In the Message quarantine module, select the quarantine mailbox you want to modify and click Edit.

Figure 3-1
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5. In the Edit quarantine by recipient window, make any desired changes to the recpient or quarantine address and click OK.

Figure 3-2

6. Click OK in the Setup window to save your changes.

Remove a quarantine mailbox

1. Open ESET Mail Security by clicking Start All Programs ESET ESET Mail Security ESET Mail Security.

2. Press F5 on your keyboard to access Setup.

3. Expand Server protection or Mail server protection depending on your version and click Message quarantine (see Figure 1-1).

4. In the Message quarantine window, select the quarantine mailbox you want to remove and click Remove.

Figure 4-1
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5. Click OK to save your changes.