Licensing FAQ (Business Users)

KB Solution ID: SOLN2667|Last Revised: July 31, 2014

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ESET Business Licensing: Frequently Asked Questions

  1. How do I purchase a license for my ESET security product?

  2. How many licenses do I need to purchase?

  3. What should I do if I need to purchase more than 15 seats for my business?

  4. I purchased a license for ESET Endpoint Security/Endpoint Antivirus, can I still download ESET Smart Security Business Edition/NOD32 Antivirus Business Edition?

  5. If I want to protect virtual or thin clients on my server, how many licenses do I need to purchase?

  6. How do I renew my license file for ESET Remote Administrator (ERA) or ESET Mail Security for Microsoft Exchange Server (EMSX)?

  7. How do I renew my license file for ESET Mail Security, ESET File Security or ESET Gateway Security?

  8. I just renewed with the same username and password, but my license is not active. What's wrong?

  9. What if I want to add, subtract or combine my previous license(s) before renewing?

  10. Can I extend my license before the expiration date?
     
  11. I lost my license file for ESET Remote Administrator — how do I replace it?
     
  12. I purchased ESET Small Office Security — What do I do with my ESET File Security license files?
     

 

  1. How do I purchase a license for my ESET product?

  2. Click here to visit the purchase page, or contact ESET Sales Support directly for assistance (toll free): 1-866-343-ESET (3738).


  3. How many licenses do I need to purchase?

  4. One license is required per operating system.

    Example: I have a file server, print server and three workstations; I need to purchase five licenses.


  5. What should I do if I need to purchase more than 15 seats for my business?

  6. ESET offers custom security packages for all of our security solutions designed for medium (16-1999 workstations) to enterprise-scale (2000+ workstations) clients. For assistance with a quote or purchase, please contact Sales Support directly (toll free) at 1-866-343-ESET (3738), or fill out the appropriate contact form below:



  7. I purchased a license for ESET Endpoint Security/Endpoint Antivirus, can I still download ESET Smart Security Business Edition/NOD32 Antivirus Business Edition?

    Yes, your business license is applicable to ESET server/endpoint products as well as ESET Business Edition products.
     
  8. If I want to protect virtual or thin clients on my server, how many licenses do I need to purchase?

  9. You will need to purchase one license per virtual operating system created within your virtual host. Likewise, you will need to purchase one license per thin client.

  10. How do I renew my license file for ESET Remote Administrator (ERA) or ESET Mail Security for Microsoft Exchange Server (EMSX)?

  11. Renew your ERA or EMSX license file by contacting your ESET authorized reseller, or by calling ESET Sales Support (toll free): 1-866-343-ESET (3738) to assist with your renewal.

    After your order has been processed, you will receive your new license file (nod32.lic) via email which you will need to import into your ESET Remote Administrator Console.
    Reference the following articles for step-by-step instructions on updating your ESET security product with a new license file:



  12. How do I renew my license file for ESET Mail Security, ESET File Security or ESET Gateway Security?

  13. Renew your license file(s) for these server products by contacting your reseller, or by calling ESET Sales Support directly (toll free): 1-866-343-ESET (3738). After your order has been processed, you will receive your new license file (nod32.lic) via email. We recommend using the esets_lic utility to manage your license files via the following commands:

    NOTE:

    The esets_lic utility requires root access.


    sudo esets_lic --list
    sudo esets_lic --import <filename>
    sudo esets_lic --remove-expired
    sudo esets_lic --help


  14. I just renewed with the same username and password, but my license is not active. What's wrong?

  15. It may take up to 12-24 hours for your license to be activated in our database. Likewise, it may be 12-24 hours before you can download the latest product versions from our website. Your software will automatically update when the license becomes active. Your virus protection will remain active and your computer will be secure during this time period. ESET Remote Administrator users, please refer to the following articles for more information:



  16. What if I want to add, subtract or combine my previous license(s) before renewing?

  17. Our Sales Support team will be happy to assist you. License modifications are allowed within 30 days of your initial purchase or within 60 days of your renewal period. Please use our contact page for further assistance, or call ESET Sales Support directly for assistance (toll free): 1-866-343-ESET-(3738).


  18. Can I extend my license before the expiration date?

    ESET does not currently offer a license extension program. However, you can renew up to 90 days before your license expires. If you do decide to renew before your expiration date, your new expiration date will NOT take effect until your original expiration date passes.

  19. Example: If you renew on the 15th of this month and your expiration date is not until the 1st of next month, then your new expiration date will not take effect until the 1st of next month.
     

  20. I lost my license file for ESET Remote Administrator - how do I replace it?

    If you have lost or misplaced your license file for ESET Remote Administrator, please see the following Knowledgebase article:


  21. I purchased ESET Small Office Security—what do I do with my ESET File Security license files?

    License files for these products can be uploaded and used just like those of any other ESET product. For detailed instructions, see our Knowledgebase article.

 

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