How do I delete the ehdrv driver using Device Manager in Microsoft Windows?

KB Solution ID: SOLN2616|Last Revised: January 27, 2015

Issue

  • You recently uninstalled your ESET product
  • The ehdrv driver is causing complications while installing an ESET product

Solution

Video tutorial

I. Delete ehdrv.sys from your computer

  1. Click Start Computer (or My Computer, depending on your version of Windows) and navigate to C:\Windows\System32\Drivers.
      
  2. Right-click ehdrv.sys and select Delete from the context menu. 

    Figure 1-1
    Click the image to view larger in new window

Continue to part II

In some cases, the ehdrv.sys file will still appear in the Drivers folder even after you have deleted it. Ignore this and continue to part II below.

II. Uninstall the ehdrv driver using Device Manager

  1. Click Start, right-click Computer (or My Computer, depending on your version of Windows), and then select Properties from the context menu.
     
  2. Click Device Manager.

    (XP users: click the Device Manager tab).

    Figure 2-1
    Click the image to view larger in new window

  3. Click View Show hidden devices.

    Figure 2-2
    Click the image to view larger in new window

  4. Expand Non-Plug and Play drivers, select ehdrv and click Uninstall.  
     
  5. In the Confirm Device Uninstall window, click OK. When prompted to restart your computer, click Yes.

    Figure 2-3
    Click the image to view larger in new window

If you are still unable to resolve your issue, please contact ESET Customer Care.

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