How do I create a SysInspector log and submit it to ESET Customer Care for analysis?

KB Solution ID: SOLN2219|Last Revised: February 27, 2014

Details

ESET SysInspector is a free state-of-the-art diagnostic tool that is designed to improve your Customer Care experience. It conducts an in-depth analysis of your computer's configuration that will provide the Customer Care team with important information about how to resolve the problem you are experiencing.

Solution

VIDEO: How do I create a scan log using ESET SysInspector and submit it to ESET Customer Care for analysis?  

  1. Follow the steps below to download the stand-alone version of ESET SysInspector. This is to ensure that your log file is not altered by malicious software.
     
    1. Download the appropriate version of ESET SysInspector version for your machine using one of the links below:

      32-bit Download    64-bit Download

    1. When prompted, click Save and save the file to your Desktop.
       
    2. Double-click the SysInspector icon  on your Desktop and click Run. Read the Terms and Conditions carefully and then click I Agree

If you are unable to download ESET SysInspector

Use the version of ESET SysInspector that was included with your ESET product if you are not able to download the stand-alone version.



Figure 1-1

  1. ESET SysInspector will take a few minutes to examine your computer and create a log.

Figure 1-2

  1. Once the analysis is finished, the SysInspector main program window will be displayed. Click File Save Log to save the log file. Click Yes if asked to confirm.



Figure 1-3
Click the image to view larger in new window

  1. Select your Desktop and click Save to save the log file. 

    NOTE:

    Before you save the log file to your computer, make sure that ESET SysInspector Compressed Log (*.zip) is selected in the Save as type: drop-down menu. The file name will be pre-populated, do not make any changes to the file name before saving. 

Figure 1-4

  1. If you have not already done so, open a case with ESET Customer care before you submit your log file.
  2. Attach the zipped file to an email reply to ESET Customer Care. A Customer Care representative will examine the log and respond as soon as possible with the recommended action based on their findings. If you are unable to attach a zipped log file, change the file extension to .file (for example, SysInspector.file). 
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