ESET Knowledgebase

Solution

VIDEO: How do I create a scan log using ESET SysInspector and submit it to ESET Customer Care for analysis?  

1. If you have ESET Smart Security or ESET NOD32 Antivirus installed, open ESET SysInspector by clicking Start All Programs ESET ESET Smart Security or ESET NOD32 Antivirus ESET SysInspector. Then proceed to step 2. 

If you DO NOT have ESET Smart Security or ESET NOD32 Antivirus installed, proceed with steps A through C below to download and run ESET SysInspector.
 

1. Download the ESET SysInspector version for your machine here:
   
   

   32-bit Download    64-bit Download

2. When prompted, click Save and save the file to your Desktop.
    
3. Double-click the SysInspector icon  on your Desktop and click Run. Read the Terms and Conditions carefully and then click I Agree. 

Figure 1-1

2. ESET SysInspector will take a few minutes to examine your computer and create a log.

Figure 1-2

3. Once the analysis is finished, the SysInspector main program window will be displayed. Click File Save Log to save the log file. Click Yes if asked to confirm.

Figure 1-3
Click the image to view larger in new window

4. Select your Desktop and click Save to save the log file. 

   NOTE:

   Before you save the log file to your computer, make sure that ESET SysInspector Compressed Log (*.zip) is selected in the Save as type: drop-down menu. The file name will be pre-populated, do not make any changes to the file name before saving. 

Figure 1-4

5. If you have not already done so, open a case with ESET Customer care before you submit your log file.
6. Attach the zipped file to an email reply to ESET Customer Care. A Customer Care representative will examine the log and respond as soon as possible with the recommended action based on their findings. If you are unable to attach a zipped log file, change the file extension to .file (for example, SysInspector.file).