ESET Knowledgebase

ESET NOD32 Antivirus 4 for Linux Desktop

Click here for instructions.

ESET Cybersecurity for Mac OS X

Click here for instructions.

ESET Smart Security

To upgrade your trial version of ESET Smart Security to the full version, you must first purchase a license. Once you have completed the purchasing process, you will receive an email with a new username and password. You will not need to reinstall the software–as soon as you enter your new username and password into the program, the upgrade process will be complete.

Click here for step-by-step instructions on entering your new username and password into the program.

ESET NOD32 Antivirus

To upgrade your trial version of ESET NOD32 Antivirus to the full version, follow the step-by-step instructions below. After upgrading, please allow 24-48 hours for the new expiration date to display. If you have already purchased a license, go to step 4.
 

To watch a video of the steps below, click here. Please make sure that you have the latest version of Adobe Flash Player.

1. Open ESET Smart Security or ESET NOD32 Antivirus. How do I open my ESET product?
    
2. Click Protection Status from the main menu on the left and then click Purchase full version...
   
   You can also reach the Purchase page by clicking here: http://www.eset.com/us/store
   

   NOTE:

   If you are in the U.S. and prefer to speak to an ESET Sales Support representative (toll free), dial 1-866-343-ESET (3738) and choose option 1.

   
   

   
   
   Figure 1-1

3. Once you have completed the purchasing process, you will receive an email with a new username and password (usually within 1 hour).
    
4. You do not need to reinstall the software. From the main program window, click Update and then click Upgrade to full version... ESET NOD32 Antivirus will attempt to download the latest virus signature update and will also display the License details window.
    
5. Enter the new username and password that were sent to you upon purchase of your license. The following are EXAMPLES only:
   
   Username: EAV-12345678
   
   Password: abcde12345
   

   Important!

   Please remember to enter your Username and Password exactly as they are written.
   -The username and password are case sensitive and the hyphen in the username is necessary
   -The password is ten characters long and all lowercase
   -If you are copying and pasting, make sure you don't select an extra blank space
   -We do not use the letter L in passwords (use the number one (1) instead)
   -A big '0' is the number zero (0), a little 'o' is the lowercase letter o
   
   If you forgot or lost your username and password, visit our lost license page.

   
   

   
   
   Figure 1-2
   

6. Click OK. If your username and password were entered correctly, you will be upgraded to the full version and the virus signature database update will complete successfully. Please allow 24-48 hours after entering your new username and password for the new expiration date to display.